Customer Support & Technical Help
FederationPulse · Engineering Support by Monryte SRL
Direct Engineering Assistance
Need help integrating the Headless Playwright CI gate, configuring your MCP server for Claude or Gemini, or diagnosing an elusive micro-frontend memory leak? Our core engineering team is here to assist.
1. Contact Channels
General & Technical Support
For configuration help, extension inquiries, and bug reports:
Direct engineering communication channel
Enterprise & Licensing
For custom invoice billing, security reviews, and DPA agreements:
Order & licensing support
2. Support Response SLAs
| Plan Tier | Support Channel | Target Response Time |
|---|---|---|
| Enterprise ($299/mo) | Priority Dedicated Email & Video Escalation | < 8 business hours |
| Pro ($49/mo) | Direct Email Support | < 24 business hours |
| Community ($0) | GitHub Issues & Documentation | Best effort community triage |
3. License Key Recovery & Billing Portal
If you misplaced your Lemon Squeezy license key:
- Check your email inbox for the subject
Your FederationPulse Pro / Enterprise Licensefrom Lemon Squeezy. - Access the Lemon Squeezy Customer Order Portal with the email used during checkout to view your active subscriptions and invoices.
- If you cannot locate your key, email dev@monryte.com with your order number or checkout email and we will reissue your key promptly.
4. Reporting a Diagnostic Bug or False Positive
If FederationPulse misidentifies a legitimate singleton or fails to hook a custom webpack container loader, please submit a diagnostic dump:
- Open the DevTools Profiler panel → click Export SARIF Report or Copy Diagnostic Snapshot.
- Email the JSON snapshot to dev@monryte.com or open an issue on our GitHub repository: adrianbsandu/federation-pulse/issues.